Operations, product workflows, and SaaS execution
Operations Specialist - Case Analyst
SpringWorks
Dec 2024 - Present
I support case operations at SpringWorks while also working on reporting, workflow visibility, team coordination, and product-adjacent improvements that make execution smoother.
Coordinate operational workflows while staying aligned with client SOPs and quality expectations.
Use Excel, SQL, Jira, and Notion to monitor work, spot gaps, and keep execution transparent.
Work with cross-functional teams to reduce workflow friction, clarify handoffs, and resolve product-related issues.
Contribute to process improvement and automation initiatives inside a SaaS environment.