Turning user signals into product moves that ship.

Work with design and engineering to define feature requirements, user flows, feature designs, and implementation details.

Analyze backend data and prepare product reports across credit-card discounts, sale calendar, and gift-card initiatives.

Run product and competitor analysis to identify user pain points, UX gaps, and opportunities for feature improvements.

Test website flows, identify UI/workflow/functionality issues, and coordinate fixes before release.

Designed a location-aware quick-commerce flow for 100% location-specific availability and ETA accuracy where data was available.

Conducted case assessment operations while maintaining client SOPs and quality standards.

Partnered with product, engineering, and operations teams to reduce case turnaround from 5 minutes to 3 minutes.

Analyzed Excel and SQL data to identify discrepancies, bottlenecks, and process gaps, contributing to a 20%+ reduction in repeat handling.

Supported AI-assisted automation and workflow improvements using Claude, Zapier, Jira, and Notion.

Gathered user requirements and translated customer needs into user stories, product workflows, and feature requirements.

Analyzed user feedback and competitor products to identify usability gaps and product opportunities.

Designed wireframes and prototypes in Figma and collaborated with developers and stakeholders to review implementation details.

Supported the company website with AI-assisted development, reducing requirement-related rework by 15% and shortening development cycles by 20%.